Thom is a design leader and builder at heart. With close to 20 years of experience, he has dedicated his career to creating impactful products, scaling high-performing teams, and transforming design into a strategic driver of growth.
He leads from the front—hands-on, fast-moving, and deeply collaborative. Thom builds teams that scale, unlock talent, and deliver meaningful work. He thrives at the intersection of disciplines, solving complex problems and bringing clarity to ambiguity.
Beyond championing design, Thom embeds it into a company’s DNA. He advances design maturity by demonstrating its business value, creating scalable systems, and shifting design from a function to a mindset.
Currently, Thom leads Product Design at Intercom, overseeing Web, Growth, Core Product, and the Design Infrastructure team. Over the past decade, he has worked remotely across agencies and SaaS, managing distributed teams in product design, industrial design, brand, content design, and research. His experience spans launching products from 0→1 and transforming legacy SaaS platforms into AI-first solutions.
